CONNECTICUT CARE · AN ONLINE VISIT
What an online visit must do
Know what the visit covers, how to ask questions, and how to reach the person treating you again.
A screen still needs a real assessment
Telehealth means receiving care while you and the person treating you are in different places.
| Part of the visit | Connecticut requirement | A question to use |
|---|---|---|
| The assessment | In September 2026, your care professional must know your health history and meet their profession’s in-person standards for assessment and care. | Do I need an examination or a test that cannot be done through this visit? |
| Your agreement | At the first visit, Connecticut requires an explanation of telehealth’s methods and limits, followed by your consent, as of September 2026. | What can this visit assess, and what can it leave unresolved? |
| Your records | As of September 2026, Connecticut requires the person treating you to ask whether visit records can go to your usual doctor or nurse. | How will those records be shared? |
Medical-board guidance says a doctor must arrange a test or examination in person, or refer you for one, when that is needed to assess your problem.
Check the person and the price
As of September 2026, the person providing your Connecticut online care must give you their licence number and contact details.
As of September 2026, Connecticut requires the service to tell you the visit cost before care if you pay some or all of it directly.
As of September 2026, Connecticut bans a facility fee for an online visit: an extra charge for the clinic or hospital facilities, separate from the charge for your care.
Ask which fees belong to the visit and which belong to the medicine or other services.
If the service also offers testosterone
Ask about testosterone separately. It is a hormone that carries a chemical message from the body, and an extra prescribing rule applies to it.
A controlled drug is a medicine subject to extra government rules because it can be misused.
Here, “schedule” means the government category assigned to a controlled drug.
Testosterone is a Schedule III controlled drug in Connecticut, as of September 2026.
Connecticut bars telehealth prescribing of Schedule I–III drugs, as of September 2026.
The September 2026 prescribing ban has narrow exceptions for addiction treatment and for treating people with certain mental health conditions or substance use disorders.
An online offer involving testosterone calls for a direct discussion of that state rule. Ask how it applies to the proposed visit.